Claim chronology
The reported event, inspection, estimates and subsequent actions assembled from dated records.
Commercial-Vehicle Claims Assurance
See the claim. Follow the evidence.
Reconcile policy, configuration, incident and repair records for complex working vehicles.
Insurance Intelligence Design partner programme
edge. Claims evidenceIllustrative
Repair estimate₹1,26,000
Supported scope₹1,08,000
Cab panel
₹0 · aligned
Load-body panels
₹18,000 · to review
Estimated scopeSupported scope
Policy scheduleAvailable
Survey evidenceAvailable
Body-panel difference₹18,000
What you receive
Inside the claims evidence file.
Configuration and document review
The insured asset description compared with inspection and repair evidence.
Repair review items
Estimate differences, unsupported items and technical questions linked to their source documents.
Resolution record
Reviewer findings, accepted explanations and remaining requests retained with the file.
An illustrative engagement
Damage to a refrigerated vehicle
A claim includes damage to a body and refrigeration equipment. The reviewer needs to connect the insured configuration, inspection findings and proposed repair items.
The review file connects
Explore the working sampleProposed use case · not a customer result01
Policy and equipment descriptions
02
Survey report and photographs
03
Body and refrigeration repair estimates
How it works
From the source to the receiving team.
- 01
Select the claim segment
Agree the vehicle types, claim scope and technical reviewer requirements.
- 02
Assemble the evidence
Link policy, incident, survey and repair records to the complete asset.
- 03
Review the questions
Present cited discrepancies and gaps to the insurer’s authorised specialists.
- 04
Evaluate handling
Compare review effort and quality with known findings, reopenings and accepted outcomes.
Scope & evaluation
Agree the evidence.
Define a useful result.
Use the details below to assess fit with your workflow.
01 Evidence requirements6 inputs
- Policy schedules and endorsements
- Incident and first-notice records
- Survey and inspection reports
- Repair estimates, parts and labour lines
- Asset and body documentation
- Settlement and review outcomes
02 Evaluation measures4 measures
- Time to prepare a reviewable file
- Confirmed findings and false alarms
- Reopened-case frequency in the evaluated cohort
- Reviewer acceptance and evidence completeness
03 Scope and outputs in detail
A commercial-vehicle claim may involve a body, refrigeration unit, hydraulic system or other equipment alongside the chassis. The programme connects those components to the policy, reported event and proposed repair. It gives authorised reviewers a consistent file with explicit evidence gaps.
Outputs to assess
- A component-level evidence comparison
- A dated incident and review chronology
- Technical questions for the authorised assessor
Scope, permissions, integrations and acceptance criteria are agreed before work begins. Your authorised team retains the institutional decision.
Questions
Does the system approve or reject claims?
The insurer and its authorised specialists retain assessment, coverage and settlement decisions. The programme supports the evidence review and records the resulting decisions.
Can existing image-assessment tools be used?
Yes. Their findings can be included as source evidence with the stated scope and limitations. The engagement focuses on connecting those findings to the complete claim.
Which outcomes should a pilot measure?
Review time, confirmed findings, false alarms and handling quality are useful initial measures. Reopened cases and substantiated recoveries can be included where suitable outcome records exist.
The next conversation
Start with this workflow.
Bring a representative set of records and the team responsible for assessing the output.
Start a conversationTalk to the desk.
Tell us who you are and the decision you are pricing. The first conversation costs nothing. A reply comes on working days.
Or write to [email protected].