Service reconciliation
Scheduled and observed service compared using the authority’s agreed event and eligibility definitions.
Public Bus Service & Payment Assurance
From service delivered to payment due.
Reconcile scheduled and operated service, availability and contractual exceptions.
Government & Public Transport Design partner programme
edge. Bus service assuranceIllustrative
Proposed service account₹34,77,850For authorised review
Eligible distance53,690 km
Contract rate₹65 / km
Deductions₹12,000
| Account component | Amount |
|---|---|
| Eligible service × rate | ₹34,89,850 |
| Service deductions | − ₹12,000 |
| Proposed payable | ₹34,77,850 |
What you receive
Service evidence beside the payment account.
Exception chronology
Missed or interrupted service connected to available vehicle, depot, maintenance and charging evidence.
Reviewable payment account
Proposed kilometres, adjustments and deductions tied to approved contractual rules.
Service outcome view
Reliability and coverage considered alongside account and utilisation measures.
An illustrative engagement
A missed morning bus duty
A depot review connects a missed duty with charging and maintenance records. The authority and operator then review the relevant payment treatment under their signed agreements.
The review file connects
Explore the working sampleProposed use case · not a customer result01
Duty schedule and trip record
02
Charging and workshop events
03
Applicable operating terms
How it works
From the source to the receiving team.
- 01
Choose the depot and period
Agree the operation, contract, reporting cycle and approval owners.
- 02
Confirm service and payment rules
Review eligibility, availability and exception treatment with the authority and relevant parties.
- 03
Reconcile the service
Match planned trips, operating events and supporting records to the period account.
- 04
Review and close
Record accepted amounts, disputed items and the service issues requiring follow-up.
Scope & evaluation
Agree the evidence.
Define a useful result.
Use the details below to assess fit with your workflow.
01 Evidence requirements5 inputs
- Operating agreement and amendments
- Schedules, trip and kilometre records
- Vehicle availability and maintenance logs
- Charging and depot event records
- Operator submissions and prior accounts
02 Evaluation measures4 measures
- Scheduled versus delivered service
- Reliability and coverage of the selected operation
- Account preparation and review time
- Accepted and unresolved payment exceptions
03 Scope and outputs in detail
The programme connects the operating contract with trip, availability, maintenance and charging records for a defined bus operation. It supports monthly commercial review while retaining visibility of reliability, coverage and the passenger service intended by the authority.
Outputs to assess
- A sourced service chronology
- Proposed treatment for authorised review
- A record of the accepted account and unresolved questions
Scope, permissions, integrations and acceptance criteria are agreed before work begins. Your authorised team retains the institutional decision.
Questions
Can this support an electric-bus operating contract?
Yes. Charging and depot evidence can be included alongside vehicle and trip records, with the relevant responsibilities and terms defined in the scope.
Does a missed trip automatically become a deduction?
The account applies the authority’s approved interpretation of the signed terms and available evidence. Causes, exceptions and disputed treatment remain visible for review.
Can a pilot cover one depot?
A depot and a small number of billing cycles provide a bounded starting point. The pilot evaluates service reconciliation, account acceptance and review effort before expansion.
The next conversation
Start with this workflow.
Bring a representative set of records and the team responsible for assessing the output.
Start a conversationTalk to the desk.
Tell us who you are and the decision you are pricing. The first conversation costs nothing. A reply comes on working days.
Or write to [email protected].